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Benefits for Government

“The public is better served and our employees enjoy more flexibility.” – Municipality

Like any public sector organisation, local government faces the ongoing challenge of providing quality services at minimal cost. The demands on them are pressing. Firstly, an increasingly sophisticated population wants to interact with local government departments electronically and expects easy access to information. Secondly, their own workforce needs computing systems that support data sharing and interoperability across departments. Finally, lean operating budgets make securing funds for new IT projects a constant battle. Limited resources demand close supervision and strong fiscal management to maximize efficiency, accountability and cost-effectiveness.

Challenge: fast adoption of new technology

Adopting new technology in such organizations is slow and inconsistent. The resulting ICT infrastructure can be an uneasy mixture of new and legacy systems, often so unresponsive to end-user demands that both service providers and receivers end up thoroughly frustrated. And it’s common knowledge that updating information or obtaining legal documents from local government is a lengthy business. Scense has such a significant presence in government organizations because we understand and address these challenges.

How?
Scense’s workspace management platform takes onboard the difficulties of managing a local government IT infrastructure and the demands of the local community and addresses all the major IT administration challenges. It helps to streamline processes, increase efficiency, add new functionality to essential operational systems, provide the business support needed to comply with strict reporting and budgetary regulations and, last but not least, improve services to employees and customers.

Challenge: workstation & workplace sharing

This is a common issue and one of the most complex to solve. Staff sharing the same workplace often use different applications and require different resources. This leads to system conflicts and malfunctions and, ultimately, to system unavailability. Scense supports workplace sharing whilst providing the right content for each employee.

How?
Scense provides a platform, capable of maintaining multiple user profiles on one hardware device and eliminating any software incompatibilities. Applications can be distributed by location, user identity and/or time. This allows for transparent and secure software delivery. An extended feature is Scense Live Profiles, enabling employees to switch workstations swiftly and access their files and resources without consequences for global system availability or reliability.

Challenge: application management and support

A plethora of regulations and requirements means that local governments have to deal with a large number of applications and ensure that they are available to the right people at the right time. The number of applications in use usually exceeds those in other organizations and the resources devoted to their management and support are excessive. Scense addresses this issue, decreasing the effort and costs involved in application management and support.

How?
Scense provides the tools for extensive application management and support. Administrators can fine-tune numerous software aspects such as shortcut placement, file-type associations and installation settings through the patented session management tool. IT personnel can perform system alternations during the machine operation cycle, independently of the current user settings and without affecting the employee’s work in progress. Application re-packaging becomes a thing of the past and the cost savings in management and support are huge.

Challenge: limited IT expertise

There are never enough people with sufficient knowledge to provide adequate IT support. User-oriented software like Scense is extremely easy and simple to operate. Learning cycles are short and people feel comfortable with the product after one or two training sessions.

How?
One of Scense’s main goals is to simplify desktop management and application delivery. All daily tasks are available in wizard oriented interfaces and ribbons. Scripting and packaging is a thing of the past. The user interface enables the management of hundreds of clients and workstations by just one or two administrators.

Challenge: co-operation and innovation

Because of budget cuts or demands of increased service levels, local governments join forces and IT resources to meet these demands. The complexity of the IT infrastructure that results from such cooperation efforts may be extremely intricate and hard to manage, thus projects aiming at increased efficiency of resources end up as a burden. With Scense they shouldn’t.
Often such attempts result in an IT infrastructure that’s unnecessarily intricate and hard to manage.

How?
Scense allows local government departments to co-operate for service delivery or work optimization. With Scense, IT management has a clear understanding of the IT infrastructure and a strong grip on its management. And real innovation becomes possible. Once Scense is installed, for example, migration to a virtualized desktop environment takes less than a day.

City council of Lisse commits itself to a better service

“Our employees can use whatever desktop available and get their own profile, data and applications. At the same time the IT department has been able to increase their productivity. – City council of Lisse”

The local government of Lisse encompasses the village of Lisse and a hamlet called De Engel. Lisse is situated in the heart of the Netherlands’ western, industrialized region and is just a stone’s throw away from Schiphol Airport and major cities like Amsterdam, Haarlem, Leiden and The Hague.

With some 150 government employees, the city council of Lisse committed itself to a better service for all of its inhabitants. Additionally the city council of Lisse wanted to improve the management of its internal IT services by offering its government employees the opportunity to work flexible hours. For years, the town has used its own application packages, which until now had to be installed on every PC or desktop locally. This complexity
Read more in the customer success story of Case Study City Council Lisse

Read all about other benefits of Scense for your organization in our reference stories