“The public is better served and our employees enjoy more flexibility.” – Municipality
Like any public sector organisation, local government faces the ongoing challenge of providing quality services at minimal cost. The demands on them are pressing. Firstly, an increasingly sophisticated population wants to interact with local government departments electronically and expects easy access to information. Secondly, their own workforce needs computing systems that support data sharing and interoperability across departments. Finally, lean operating budgets make securing funds for new IT projects a constant battle. Limited resources demand close supervision and strong fiscal management to maximize efficiency, accountability and cost-effectiveness.
Scense’s workspace management platform takes onboard the difficulties of managing a local government IT infrastructure and the demands of the local community and addresses all the major IT administration challenges. It helps to streamline processes, increase efficiency, add new functionality to essential operational systems, provide the business support needed to comply with strict reporting and budgetary regulations and, last but not least, improve services to employees and customers.
Scense provides a platform, capable of maintaining multiple user profiles on one hardware device and eliminating any software incompatibilities. Applications can be distributed by location, user identity and/or time. This allows for transparent and secure software delivery. An extended feature is Scense Live Profiles, enabling employees to switch workstations swiftly and access their files and resources without consequences for global system availability or reliability.
Scense provides the tools for extensive application management and support. Administrators can fine-tune numerous software aspects such as shortcut placement, file-type associations and installation settings through the patented session management tool. IT personnel can perform system alternations during the machine operation cycle, independently of the current user settings and without affecting the employee’s work in progress. Application re-packaging becomes a thing of the past and the cost savings in management and support are huge.
One of Scense’s main goals is to simplify desktop management and application delivery. All daily tasks are available in wizard oriented interfaces and ribbons. Scripting and packaging is a thing of the past. The user interface enables the management of hundreds of clients and workstations by just one or two administrators.
Scense allows local government departments to co-operate for service delivery or work optimization. With Scense, IT management has a clear understanding of the IT infrastructure and a strong grip on its management. And real innovation becomes possible. Once Scense is installed, for example, migration to a virtualized desktop environment takes less than a day.
“Our employees can use whatever desktop available and get their own profile, data and applications. At the same time the IT department has been able to increase their productivity. – City council of Lisse”
The local government of Lisse encompasses the village of Lisse and a hamlet called De Engel. Lisse is situated in the heart of the Netherlands’ western, industrialized region and is just a stone’s throw away from Schiphol Airport and major cities like Amsterdam, Haarlem, Leiden and The Hague.
With some 150 government employees, the city council of Lisse committed itself to a better service for all of its inhabitants. Additionally the city council of Lisse wanted to improve the management of its internal IT services by offering its government employees the opportunity to work flexible hours. For years, the town has used its own application packages, which until now had to be installed on every PC or desktop locally. This complexity
Read more in the customer success story of Case Study City Council Lisse
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