03-27-2015, 12:33 PM
Whenever you run into a problem, or more particular... an end-user has a problem, debug logging would be helpful. Especially during the initial deployment phase of a new Scense installation as a helpdesk/support engineer you would like the Scense logfiles. Especially if the debug log would be enabled.
Attached you will find a SPK that helps you on this:
This is an 'application' that enables the Scense debug logging (environment variable SCENSEDEBUG=1) and provides the users with a shortcut in the start menu in 'Selfservice' to backup the Scense logging.
Upon copying the logfile to a pre-defined location (environment variable BACKUPPATH) the user could forward this logfile to the servicedesk, or the servicedesk could grab it from a common share.
Messages are shown to the user for both success and if there is an issue...
Attached you will find a SPK that helps you on this:
This is an 'application' that enables the Scense debug logging (environment variable SCENSEDEBUG=1) and provides the users with a shortcut in the start menu in 'Selfservice' to backup the Scense logging.
Upon copying the logfile to a pre-defined location (environment variable BACKUPPATH) the user could forward this logfile to the servicedesk, or the servicedesk could grab it from a common share.
Messages are shown to the user for both success and if there is an issue...